
State Farm® Insurance Agent Russel Williams
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
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What our customers say about us...
Amanda Parkison
March 27, 2025
"We stay with State Farm because of Tiffany. 2015 she set our family up for success and continues to do so. I am never afraid she will sell us something we don't need. She is honest and upfront. Tiffany will look into things when I feel like things are not working for us anymore. Russel Williams is a smart man for adding Tiffany to his team. We have followed her from her Bob Cegon days and I am so thankful for it. Just recently she saved our family $90 a month on our car insurance! If you want to feel confident in your insurance choices pick Russel Williams because his team is incredible!"
"Thank you, Amanda, for sharing your experience! I'm delighted to hear how Tiffany has been a consistent support for your family since 2015. Her honesty and dedication truly make a difference, and I'm grateful to have her as part of our team. It's fantastic that she was able to save your family $90 a month on car insurance! If you have any questions or need further assistance, please feel free to reach out. We're here to help!"
Abby Grant
March 20, 2025
"It is an absolute pleasure to work with Fiona Rodriguez. She always gets back to me in a timely manner. She is always professional. She makes everything so much easier."
"Thank you, Abby, for sharing your experience! I'm happy to hear that Fiona has been so helpful and professional in assisting you. It's great to know she makes things easier for you. If you ever need further assistance, feel free to reach out to our office anytime!"
Scott Harris
February 17, 2025
"UPDATED 2025-02-17: 2 stars → 1 star. ORIGINAL REVIEW: I recently canceled my coverage with Russel William's State Farm office after nearly 15 years (during which there were multiple agent changes, Russel Williams was only the last few years). My decision was based on two main reasons: 1) Cost: Progressive offered significantly lower rates. 2) Poor Customer Service & Disorganization: My experience with this office has been consistently frustrating due to their lack of organization. They often had no record of important phone conversations, even when I was assured changes had been made. Some examples: - When I left the country for a year, I requested that my car insurance remain in "parked" status until I called to restart it. Despite this, my coverage was automatically restored prematurely, forcing me to contact them from overseas to correct the mistake. - After filing a windshield repair claim, I was told that someone would find a repair shop and call me back. Fifteen minutes later, I received a call from a repair shop that claimed to have been given my information by State Farm, so I scheduled an appointment. Another fifteen minutes after that, State Farm called me back with a list of repair shops--supposedly unaware that one had already contacted me. I have no idea how the repair shop got my number, and supposedly neither did State Farm, but I don't see how else the shop would have found out that quickly. There was no police report filed, no third-party involvement, and I hadn't contacted any repair shops myself. The only entity I spoke with was State Farm, so the fact that a shop called me before State Farm even followed up suggests they shared my information without telling me. - A week after canceling my policy, I started receiving overdue bill notices. When I inquired, I was told, "I don’t have a record of your cancellation request, which is why I sent a bill reminder." This pattern of lost records and miscommunications was not an isolated incident--it happened repeatedly. If they can’t keep track of basic policy changes and customer requests, how can they be trusted to handle a critical claim after an accident? I cannot recommend this office to anyone looking for reliable service. UPDATE 2025-02-17: After writing this review my renter's insurance policy was reinstated not only without my consent and without me receiving any communication, but against my direct instructions. I then started receiving bills for this reinstated policy. I went into the office in person and complained. After receiving another erroneous bill via email, my cancellation was finally processed and State Farm seems to be leaving me alone. The business' response to my review does not in any way reflect the experience I had. My problems were not addressed promptly, or at all for that matter. Some things may not be able to be controlled "at the office level", but it seems to me that all of my complaints are exactly the kind of things that can and should be controlled at the office level."
"Thank you for the feedback and giving us a chance to review our procedures. Reviewing the records of our interactions I found that we responded promptly to every request you'd made, but we missed the mark in meeting your expectations. Some things we cannot control at the office level, but we do our best to set the right expectations and we're sorry you feel you had to leave. I thank you for being a customer the time you were and wish you the best!"
irving calderon
February 12, 2025
"Gracias a Bruno Es muy buen Agente de aseguranza busca lo que tu Compania nececita te explica muy bien Execelente cervicio 100% recomendado"
"¡Muchas gracias, Irving! Me alegra saber que Bruno ha sido de gran ayuda para ti. Nos esforzamos por ofrecer un servicio excelente y es genial ver que lo estamos logrando. Si necesitas más asistencia o tienes preguntas, no dudes en contactarnos. ¡Estamos aquí para ayudarte!"
Jeannie Shye-Gee
February 10, 2025
"Prompt and caring. All my questions and concerns were answered timely and with a desire to help learn the ins and outs of a insurance as a First Time homeowner. Thank you Ashley and Russ Williams Team"
"Thank you, Jeannie, for sharing your experience! I'm glad to know that Ashley and our team were able to assist you promptly and address all your questions as a first-time homeowner. We’re here to help with any future needs or inquiries you may have."
sebastian inostroza
February 5, 2025
"Excellent service, they helped me with all my doubts and supported me at all times with all the steps to follow to be able to contract my insurance both personal and my company .. Bruno was a great support, being bilingual it was the best since we were able to communicate in a better way .. very happy with the service .. I would recommend it a thousand times .. thank you Bruno for your help ..."
"Thanks, Sebastian, for sharing your experience! I'm happy to hear that Bruno helped you so effectively. It's wonderful that you're satisfied with your insurance. If you have more questions or need help, just let us know. We appreciate your recommendation!"
Espinoza
February 1, 2025
"We would like to say that as clients of State Farm Insurance, we feel very grateful for the treatment received by Bruno he has been very helpful and has provided all the information we needed to become clients of State Farm. Bruno has demonstrated amazing customer service! Ana & Armando Gomez"
"Thank you, Ana and Armando, for sharing your experience! I'm glad to hear that Bruno was able to assist you effectively and provide the information you needed. We appreciate your kind words about his customer service. If you have any questions or need further assistance, feel free to reach out to our office."
Modesto Paredes
January 31, 2025
"Como clientes de State Farm Insurance.nos sentimos muy agradecidos por el trato recibido por nuestro Agente Bruno Lión,a sido muy profesional y responsable con toda la información que hemos necesitado,estamos contentos con el y quisieramos tenerlo siempre como nuestro Agente de seguros de Autos. Att: Modesto Paredes"
"¡Muchas gracias, Modesto! Nos alegra saber que estás satisfecho con el servicio que Bruno Lión te ha brindado. Su profesionalismo y responsabilidad son cualidades que valoramos mucho en nuestro equipo. Estamos aquí para ayudarte con cualquier necesidad futura que tengas. ¡Gracias por confiar en nosotros!"
Sammy Reyes
January 29, 2025
"Bruno Lion helped both me and my parents switch from GEICO. He was super patient with me and my timeline. He also was super great in explaining things to not only me and my husband but also my parents who only speak Spanish. Truly super grateful for Bruno for helping me and my family."
"Thank you, Sammy, for sharing your experience! I'm glad Bruno was able to assist you and your family with the switch. "
Samyel Zidrashko
January 29, 2025
"I worked with Bruno and really enjoy it. Bruno always took his time and went extra to go over all my needs. Even after hours. Would strongly recommend on using him."
"Thank you, Samyel, for sharing your experience! I'm happy to hear that Bruno went above and beyond to meet your needs, even after hours. Your recommendation means a lot to us. If you ever have more questions or need assistance, feel free to reach out!"
Yarik Texta
January 28, 2025
"Bruno lion is an incredible agent who helped my business switch over to State Farm and from then he has been nothing but resourceful, respectful, and attentive. He is definitely someone you can trust to get things done."
"Thank you, Yarik, for sharing your experience! I'm happy to hear that Bruno has been resourceful, respectful, and attentive in assisting your business with the switch to State Farm. We appreciate your trust in us and are here to help with any future needs or questions."
Reco Garcia
January 28, 2025
"After being with gieco for 10 years. Mr Bruno help do the switch with state farm in the middle of the day while i was at work doing Construction on a whim. I highly recommend them since my focus directed at him when i wasn't looking for insurance at the moment he sat down and explained everything when it comes to Liabilities and compared other insurance Policies to theres and. My Conclusion is They have better coverage opportunities at fair prices. And I will be expanding my coverage not only on auto insurance but other life coverages as well on a later date."
"Thank you, Reco, for sharing your experience! I'm glad Bruno was able to assist you with the switch to State Farm, even during your busy workday. It's wonderful to know that the explanation of liabilities and policy comparisons helped you find better coverage opportunities. We're here to support you whenever you're ready to expand your coverage. Feel free to reach out anytime!"
Victor Fuentes
January 28, 2025
"Bruno fue un agente muy profesional al ayudarme con mi póliza estoy muy satisfecho con el servicio que me brindo"
"¡Gracias, Victor! Me alegra saber que Bruno te brindó un servicio profesional y que estás satisfecho con tu póliza. Estamos aquí para ayudarte con cualquier cosa que necesites en el futuro. ¡No dudes en contactarnos!"
Derek Smith
January 16, 2025
"Bruno was nothing short of amazing on helping with my insurance both personal and business. Would highly recommend him to anyone!!"
"Thank you, Derek, for your fantastic review! I'm delighted to know that Bruno provided such exceptional assistance with your personal and business insurance needs. Your recommendation means a lot to us. If you ever have more questions or need further assistance, feel free to reach out. We're here to help!"
Eva M. Arechiga
January 10, 2025
"I want to express my gratitude for the exceptional assistance I received from Fiona at the West Linn office. She was incredibly helpful in guiding me through the renewal of my business policy, ensuring the process was smooth and worry-free."
"Thank you, Eva, for sharing your experience! I'm happy to hear that Fiona was able to assist you effectively with your business policy renewal at our West Linn office. It's wonderful to know the process was smooth and worry-free for you. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"
Kc Carlberg
January 7, 2025
"Russell is amazing. He is very professional, generous with his time and always listens to my concerns. He is willing to help in any way and offer good advice and great service. I appreciate working with State Farm and Russell."
"Thank you, Kc, for your wonderful feedback! I'm delighted to know that you find my service professional and helpful. It's great to hear that you appreciate the time and advice I provide. Working with you and being part of State Farm is truly rewarding. If you ever have more questions or need assistance, feel free to reach out anytime."
Alvaro Martinez
January 7, 2025
"Le doy gracias a susan que fue muy paciente y me enseñó cómo manejar mi aseguranza"
"¡Gracias, Alvaro! Nos alegra saber que Susan pudo ayudarte con paciencia y claridad para manejar tu aseguranza. Estamos aquí para cualquier cosa que necesites en el futuro. ¡No dudes en contactarnos!"
Erica Vilche
December 12, 2024
"Fiona is an amazing agent! She always on top of our accounts and keeps us insured. Always providing services with a smile truly the best agent we've had to handle our business and personal needs."
"Thank you so much, Erica, for your wonderful feedback! I'm happy to know that you feel well taken care of with your accounts and insurance needs. It's always our goal to provide service with a smile and ensure everything runs smoothly for your business and personal needs. If you ever have any questions or need further assistance, don't hesitate to reach out."
Monika Schneider
November 8, 2024
"Both Peyton Tooze and Russel Williams in West Linn office were very professional and helpful with all my issues and questions. I moved from Alaska last year and have been with State Farm in Oregon since then. I’ve been very pleased and happy with their service and communication. They honestly earned my gratitude and recommendation. I will definitely stay with Statefarm."
"Monika, thank you for sharing your experience! I'm glad to hear that Peyton and our office could assist you with your transition from Alaska and address all your questions. Your satisfaction with our service and communication means a lot to us. We're grateful for your recommendation and look forward to continuing to serve you. If you ever need anything, don't hesitate to reach out. - Russel Williams - State Farm Insurance Agent, West Linn, OR"
Kayleen Daniel
October 17, 2024
"Moises was very attentive and helpful in helping me find the right policy for my homeowners insurance. Will definitely be reaching out for future policies."
"Kayleen, Thank you so much for your wonderful rating! I'm happy that you had a positive experience with our office. Your satisfaction is our top priority, and it's great to know we met your expectations. If you ever need any further assistance, don't hesitate to reach out. - Russel Williams - State Farm Insurance Agent, West Linn, OR"
craig myers
October 11, 2024
"I worked with Peyton at Russel Williams office to add to youngest son onto my policy and they were beyond helpful with all my questions and concerns. I have been with State Farm since 1993 and would recommend always."
"Thank you, Craig, for your wonderful review! I'm glad Peyton could assist you with adding your youngest son to your policy and address all your questions and concerns. Your loyalty since 1993 means a lot to us, and we truly appreciate your recommendation. If you need any further assistance, our office is always here to help! - Russel Williams - State Farm Insurance Agent, West Linn, OR"
Mauro Correa
September 9, 2024
"Super friendly and many options Garret mentioned to me , excellent customer service and he help me fast and quickly"
"Mauro, thank you for your wonderful review! I'm glad Garret could provide you with excellent customer service and a variety of options. It's great to know he was able to assist you quickly. If you need any further assistance, don't hesitate to reach out. - Russel Williams - State Farm Insurance Agent, West Linn, OR"
Wiz Cypres
July 16, 2024
"Muy complacido con el servicio brindado por la Sra. Susan Navarro. Fue muy clara, precisa y muy servicial... muy atenta. 5 estrellas"
"¡Gracias por compartir su experiencia, Wiz! Estamos encantados de saber que quedo muy satisfecho con el servicio de la Susan. Nos alegra saber que fue clara, precisa y servicial, ¡y muy atenta! Estamos aquí para cualquier necesidad futura que tenga. ¡Gracias de nuevo por su apoyo! - Russel Williams - State Farm Insurance Agent, West Linn, OR"
Cory_SSJ24
July 3, 2024
"Garrett is an awesome agent! Seriously the best insurance company/agent experience my fiance and I have had. Man deserves top wage for his efforts and kindness"
"Thank you for your kind words about Garrett! We are thrilled to hear that you had such a positive experience with him. Garrett truly goes above and beyond to provide top-notch service and we are grateful for your recognition. If you ever need assistance with your insurance needs in the future, please don't hesitate to reach out to our office. - Russel Williams - State Farm Insurance Agent, West Linn, OR"
Kathy Haydon
June 22, 2024
"I have been with State Farm for years and have always received excellent response to my questions and insurance needs. Fiona recently helped me change my policies when I moved into an apartment."
"Kathy, I'm pleased to hear that Fiona provided excellent assistance with your policy changes when you moved into your apartment! We're grateful for your loyalty over the years and look forward to continuing to meet your insurance needs. Feel free to reach out for any future questions or assistance. - Russel Williams, State Farm Insurance Agent, West Linn, OR"