State Farm® Insurance Agent Russel Williams
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Monika Schneider
November 8, 2024
5
out of
5
rating by Monika Schneider
"Both Peyton Tooze and Russel Williams in West Linn office were very professional and helpful with all my issues and questions. I moved from Alaska last year and have been with State Farm in Oregon since then. I’ve been very pleased and happy with their service and communication. They honestly earned my gratitude and recommendation. I will definitely stay with Statefarm."
We responded:
"Monika, thank you for sharing your experience! I'm glad to hear that Peyton and our office could assist you with your transition from Alaska and address all your questions. Your satisfaction with our service and communication means a lot to us. We're grateful for your recommendation and look forward to continuing to serve you. If you ever need anything, don't hesitate to reach out. - Russel Williams - State Farm Insurance Agent, West Linn, OR"
Kayleen Daniel
October 17, 2024
5
out of
5
rating by Kayleen Daniel
"Moises was very attentive and helpful in helping me find the right policy for my homeowners insurance. Will definitely be reaching out for future policies."
We responded:
"Kayleen, Thank you so much for your wonderful rating! I'm happy that you had a positive experience with our office. Your satisfaction is our top priority, and it's great to know we met your expectations. If you ever need any further assistance, don't hesitate to reach out. - Russel Williams - State Farm Insurance Agent, West Linn, OR"
craig myers
October 11, 2024
5
out of
5
rating by craig myers
"I worked with Peyton at Russel Williams office to add to youngest son onto my policy and they were beyond helpful with all my questions and concerns. I have been with State Farm since 1993 and would recommend always."
We responded:
"Thank you, Craig, for your wonderful review! I'm glad Peyton could assist you with adding your youngest son to your policy and address all your questions and concerns. Your loyalty since 1993 means a lot to us, and we truly appreciate your recommendation. If you need any further assistance, our office is always here to help! - Russel Williams - State Farm Insurance Agent, West Linn, OR"
Mauro Correa
September 9, 2024
5
out of
5
rating by Mauro Correa
"Super friendly and many options Garret mentioned to me , excellent customer service and he help me fast and quickly"
We responded:
"Mauro, thank you for your wonderful review! I'm glad Garret could provide you with excellent customer service and a variety of options. It's great to know he was able to assist you quickly. If you need any further assistance, don't hesitate to reach out. - Russel Williams - State Farm Insurance Agent, West Linn, OR"
Wiz Cypres
July 16, 2024
5
out of
5
rating by Wiz Cypres
"Muy complacido con el servicio brindado por la Sra. Susan Navarro. Fue muy clara, precisa y muy servicial... muy atenta. 5 estrellas"
We responded:
"¡Gracias por compartir su experiencia, Wiz! Estamos encantados de saber que quedo muy satisfecho con el servicio de la Susan. Nos alegra saber que fue clara, precisa y servicial, ¡y muy atenta! Estamos aquí para cualquier necesidad futura que tenga. ¡Gracias de nuevo por su apoyo! - Russel Williams - State Farm Insurance Agent, West Linn, OR"
Cory_SSJ24
July 3, 2024
5
out of
5
rating by Cory_SSJ24
"Garrett is an awesome agent! Seriously the best insurance company/agent experience my fiance and I have had. Man deserves top wage for his efforts and kindness"
We responded:
"Thank you for your kind words about Garrett! We are thrilled to hear that you had such a positive experience with him. Garrett truly goes above and beyond to provide top-notch service and we are grateful for your recognition. If you ever need assistance with your insurance needs in the future, please don't hesitate to reach out to our office. - Russel Williams - State Farm Insurance Agent, West Linn, OR"
Kathy Haydon
June 22, 2024
5
out of
5
rating by Kathy Haydon
"I have been with State Farm for years and have always received excellent response to my questions and insurance needs. Fiona recently helped me change my policies when I moved into an apartment."
We responded:
"Kathy, I'm pleased to hear that Fiona provided excellent assistance with your policy changes when you moved into your apartment! We're grateful for your loyalty over the years and look forward to continuing to meet your insurance needs. Feel free to reach out for any future questions or assistance. - Russel Williams, State Farm Insurance Agent, West Linn, OR"
BJ Cerny
June 19, 2024
5
out of
5
rating by BJ Cerny
"We’ve been with Russel Williams State Farm for years. It doesn’t matter who we work with when we call in with questions or needed updates. We always get great service and appreciate that! Most recent was Fiona to assist in updating a car change. Quick, easy, friendly! Thank you!!!"
We responded:
"BJ, I'm thrilled to hear about your positive experience with Fiona! I'm pleased that you found our service quick, easy, and friendly. We're grateful for your continued trust in our team at Russel Williams - State Farm Insurance Agency in West Linn, OR."
Margaret Heydon
June 14, 2024
5
out of
5
rating by Margaret Heydon
"Great service with Fiona!! Quick, efficient, friendly!!! Thanks, Fiona!"
We responded:
"Margaret, I'm thrilled to hear you had a great experience with Fiona! Quick, efficient, and friendly service is what we aim for. Thank you for your kind words, and I'm glad Fiona could assist you. If you need anything else, feel free to reach out! - Russel Williams - State Farm Insurance Agent, West Linn, OR"
Ruberlin Pino
May 24, 2024
5
out of
5
rating by Ruberlin Pino
"Great agents. Real information. Trust team."
We responded:
"Thank you, Ruberlin, for your 5-star review! We are pleased to hear that you found our team trustworthy and informative. Providing reliable service is our top priority, and we are grateful for your positive feedback. Please feel free to reach out for any insurance needs in the future! - Russel Williams - State Farm Insurance Agent, West Linn, OR"
JL Perrin
May 1, 2024
5
out of
5
rating by JL Perrin
"This is an excellent agency and the agents and staff are very helpful and friendly. I joined them 10 years ago and was very pleased with their service. Would recommend."
We responded:
"Thank you for the five-stars! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most. - Russel Williams - State Farm Insurance Agent"
Jamie Flanagan
April 16, 2024
5
out of
5
rating by Jamie Flanagan
"Susan Navarro is a shining star! She is promt, responsive, professional, and very kind. She has helped so much with our small business. BIG thank you!"
We responded:
"Jamie, thank you for your heartfelt review! Susan truly shines in her role, and we're grateful for her prompt, professional, and kind assistance with your small business needs. Your appreciation means a lot to us, and we're here to support you whenever you need us. - Russel Williams - State Farm Insurance Agent, West Linn, OR"
Debbie Allen
April 3, 2024
5
out of
5
rating by Debbie Allen
"Tiffany Dabe is such an asset to State Farm and to the Russel Williams agency. She is knowledgeable, responsive, friendly, and always goes out of her way to provide exceptional customer service. We are so thankful to have her as our expert insurance resource."
We responded:
"Debbie, your review means a lot to us, and we sincerely thank you for taking the time to share your feedback! Providing exceptional customer service is our priority, and we are thrilled to hear that Tiffany has been a valuable asset to your insurance experience. - Russel Williams - State Farm Insurance Agent, West Linn, OR"
Athena Contreras
March 26, 2024
5
out of
5
rating by Athena Contreras
"Helpful so far!"
We responded:
"Thank you for the 5-star rating, Athena! We're thrilled to hear that you found our team helpful so far. Providing excellent service is our top priority, and we appreciate your positive feedback. We look forward to continuing to assist you with all your insurance needs. - Russel Williams - State Farm Insurance Agent, West Linn, OR"
Sarah Honda
February 20, 2024
5
out of
5
rating by Sarah Honda
"I was referred to Garrett by a mutual friend. I had no idea what renters insurance even was or how to set it up. He was super helpful and more than willing to quote me accurately and fix mistakes on addresses, etc. Also very responsive which was very helpful!"
We responded:
"Thank you, Sarah, for the amazing review! Our team works hard to provide excellent service, and we are thrilled to hear that our team delivered for your policies! We are lucky to have hard-working team members, like Garrett, who go above and beyond for their customers. Thank you for trusting us with your insurance needs!"
Amaal K
February 12, 2024
1
out of
5
rating by Amaal K
"Rude"
We responded:
"Hi, Amaal. We’re so glad you took the time to provide us with feedback. We try our best to provide exceptional customer service and if we fall short, we’d love the opportunity to remedy this situation. Please reach out to our office at any time."
Kyliegh Taylor
February 2, 2024
5
out of
5
rating by Kyliegh Taylor
"Garrett was extremely helpful and knowledgeable in helping my fiance and I switch to State Farm, making sure we had the same coverage if not better and then extra benefits and renters insurance I wasn't getting from Allstate for significantly less per month. The customer service and genuine care has been amazing, so happy I switched to them!"
We responded:
"Kyliegh, thank you for taking the time to share your experience with our office! Our team works hard to provide quality insurance, and we are thrilled to hear that Garrett was able to do just that for you! We appreciate you putting your trust in our office to help protect what matters most."
Sky Haberman
October 13, 2023
5
out of
5
rating by Sky Haberman
"I called on w with questions about my billing for my auto policy and ted was very helpful with my auto insurance"
We responded:
"Thank you for the positive review, Bridget! We appreciate you taking the time to leave us a positive review."
Jeff Antrican
September 21, 2023
5
out of
5
rating by Jeff Antrican
"The staff, especially Tiffany Dabe, are fantastic. Every good agent is surrounded by great people. This is a great example of a team who knows how to get things done!"
We responded:
"We sincerely appreciate your acknowledgment, Jeff. Tiffany and our entire team are dedicated to achieving results and providing exceptional service. Your recognition motivates us to continue delivering effective solutions."
Deb Damron
September 19, 2023
1
out of
5
rating by Deb Damron
"We have been with State Farm For over 30 years and had great customer service. Our agent during all those years retired and this office somehow took over our business. My insurance jumped almost 20% with no claims. When I called to inquire as to the why, I-was informed a specialist would call me back at an appointed time. They never called. Two weeks later I received an email, no apology, just stating they made a calendar error and let’s try again. Obviously, my time, my loyalty as a State Farm customer and my business mean very little to them. I would hate to see how poorly this office may handle a claim if I had the misfortune to need their help."
We responded:
"I understand your concerns regarding the recent premium increase and communication issues you encountered. I apologize for the inconvenience you've faced. Please reach out to me directly at (503) 657-6690, and I'll work to address and resolve these issues to your satisfaction. Thank you for your continued trust in State Farm."
Jacob Brown
September 7, 2023
5
out of
5
rating by Jacob Brown
"Peytoon was super personable and equipped me with Renters Insurance in just minutes! We've really enjoyed working with the Russel Williams office in West Linn so far."
We responded:
"Jacob, thank you for your kind comments! It means a lot to our team. We appreciate your trust in us to take care of your insurance policies. Peyton cares a lot about our customers."
Audrey Bradshaw
August 31, 2023
5
out of
5
rating by Audrey Bradshaw
"Ted Austin is amazing. They have been the most helpful person through this whole process. They listened to me and I felt heard for the first time. They also managed to brighten an otherwise crummy day. Thankful for the support through this process!"
We responded:
"We love seeing reviews like this, Audrey! Thank you for taking the time to share your experience with our office. We hope we’ll be able to fulfill your insurance needs for years to come!"
Griselda Michel
August 15, 2023
5
out of
5
rating by Griselda Michel
"Para Susan Navarro, Mi agente es la mejor, siempre contesta mis preguntas demuestra una notable eficacia y eficiencia en su trabajo. Siempre está dispuesto a escuchar tus necesidades y brindarte opciones que se adapten perfectamente a la situación. Su capacidad para explicar de manera clara y concisa las diferentes pólizas y coberturas muestra su profundo conocimiento en el campo. Su diligencia al tramitar reclamaciones y resolver problemas demuestra su compromiso con tu satisfacción. En resumen, contar con un agente de seguros tan efectivo y eficiente te brinda tranquilidad y confianza en tus decisiones financieras."
We responded:
"Griselda, we thank you for leaving us a review! Nothing matters more to our office than providing the right insurance coverage for our customers’ needs, and we are happy that you are satisfied with your experience. We value you for letting us be your good neighbor!"
Celia Alba
August 13, 2023
5
out of
5
rating by Celia Alba
"Susan Navarro explains everything perfectly, she's the best."
We responded:
"Celia, thank you for the shoutout for Susan! We greatly appreciate your business."
Carole Webber
August 10, 2023
5
out of
5
rating by Carole Webber
"I work in the lending industry and getting insurance updates on binders and mortgagee clauses is imperative to the process of work towards closing. I worked with Russell William's State Farm Agency on a file that needed a fast turn time for closing with my clients insurance policy and Julie Smith was prompt and friendly. Thank you for your speedy assistance with my client. :)"
We responded:
"We are overjoyed by reviews like this, Carole! Thank you for sharing your experience with our office. Julie is a fantastic asset to our team. We hope to continue serving your insurance needs for many years!"