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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

John Mittelman

May 3, 2023

5  out of  5 rating by John Mittelman
"My usual contact at Russel's agency was unavailable. Julie was new, but super willing to help and get me all of the information I requested. She made some payment adjustments that I wanted and was a pleasure to work with."

Dee Stansbury

November 25, 2022

5  out of  5 rating by Dee Stansbury
"Russel goes above and beyond for his customers and treats them like family. We couldn't be happier with his exceptional service."

Adam Gill

November 22, 2022

5  out of  5 rating by Adam Gill
"Great customer service and support."

Eric Lawrence

May 29, 2022

5  out of  5 rating by Eric Lawrence
"Nobody really likes chatting about insurance but i have been a State Farm customer for over 30 years and they have always done right by me."

Salty Dog Paddle

May 9, 2022

1  out of  5 rating by Salty Dog Paddle
"Lost a lot of our equipment during winters storms. Russell refused to help."

Linda Jensen

January 25, 2022

5  out of  5 rating by Linda Jensen
"I highly recommend this office. The agent that I worked with covered all my bases, educated me on all my insurance needs, explained everything beautifully, Fast, efficiently, and I would highly recommend Susan Navarro. She rocks!"

Nancy Fulcher

December 18, 2021

5  out of  5 rating by Nancy Fulcher
"Quick and easy to make updates and changes to our auto policies."

Shaylea Swenson

July 8, 2021

5  out of  5 rating by Shaylea Swenson
"Russel has been amazing through our entire insurance process. He has explained things in a thoughtful manner that has been easily understood and has not pushed us to sign up for anything that he doesn't think is necessary for our family. He has done multiple calls and video meetings to make sure our wants and needs are being met, and has been professional every step of the way."

John Good

May 21, 2021

5  out of  5 rating by John Good
"I was so lucky to talk with Kaela. I was nervous about doing something I hadn't done before, and her calm, warm manner not only put me at ease, but made me feel happy. The paperwork was done promptly and correctly. Everything was right about my experience."


May 7, 2021

5  out of  5 rating by KENNETH DAVIS
"I had my insurances with another for many, many years and always thought I was getting great service. And last year I decided to let Russel Williams also give me a quote and they were so responsive and professional that I had the entire quote within the span of a day. My old broker took much longer to just provide an updated premium. The premium savings was substantial so I let Russel write all my policies with State Farm and enjoyed a great savings. But I needed an additional coverage just this week and timing was critical and needed to be in place quickly. Russel realized how important this need was and worked on it late in the day and after his office hours. He had the insurance placed and back to me the next day. Premiums are important to all of us but the extra-ordinary service and professional dedication has been a pleasant surprise. Another FYI all of Russel's office is quick and responsive but I have had a couple of occasions to call his office with needs and or questions and discovered that Russel himself follows up both with staff and the customer. Leaves me with a good feeling about my choices. Russel and his office has earned my respect and my business. They are Good people."

Mark Jackson

May 4, 2021

5  out of  5 rating by Mark Jackson
"Shoutout for Kaela- she is personable and *very* responsive- in a word, Amazing! :-)"


January 11, 2021

5  out of  5 rating by Anthony
"I have been working with Russel Williams for years. He is knowledgeable, informed, and very diligent. He also has very competent staff working for him, which is hard to find these days. I have business and personal insurance with his office. He always makes sure that all of these policies are working together. I have zero issues recommending him and his office to anyone. He is a great insurance agent. We all know that is not easy to say. Working with him and his office definitely worth your time."

Tammy Archuleta

September 9, 2020

5  out of  5 rating by Tammy Archuleta
"Russel and his team are excellent to work with! They have helped us with multiple insurance policies and a home refinance."

Shannen Knight

May 19, 2020

5  out of  5 rating by Shannen Knight
"Very responsive to any questions I have about policies and gives honest advice."

Bernie Kuther

May 18, 2019

5  out of  5 rating by Bernie Kuther
"Russel and his staff are wonderful to work with, and his insurance knowledge and experience is absolutely invaluable."

Brent Azus

October 11, 2018

5  out of  5 rating by Brent Azus
"Mr. Williams and his staff are highly recommended. Four years with State Farm and have no plans on ever leaving."

Maria Mendoza

July 11, 2018

5  out of  5 rating by Maria Mendoza
"A terrific office to deal with, they're very professional and knowledgeable. I can always rely on them."

Marla Cook

June 1, 2018

5  out of  5 rating by Marla Cook
"I’ve worked with Amanda Huffman for years now and she is amazing. She is so knowledgeable, attentive, professional and friendly. She makes me always feel comfortable when I don’t understand something and takes the time to explain and help. I would definitely recommend Amanda and State Farm."

Brett Stansbury

May 24, 2018

5  out of  5 rating by Brett Stansbury
"I spent 20 years with another major insurance provider and recently moved our commercial and all personal policies over to State Farm. Russel is extremely thourough, and cares about protecting you and assets, yet doesn’t try to sell you unnecessary coverage. Furthermore, State Farm is also in the mortgage lending business. I went to my personal bank and two other lending company companies on rate comparisons. I was pleasantly surprised at not only how much lower their rates were, but they also don’t include all of the junk fees that most other lending sources do. The process in all of the above was seamless. If you’re looking for integrity, as well as great rates with no smoke and mirrors, give Russel a call. You will be in “Great Hands” with him and State Farm vs “Good Hands” with others."

Sans Gilmore

May 21, 2018

5  out of  5 rating by Sans Gilmore
"Russel is a professional insurance agent with years of experience. I highly recommend you allow him to review your current insurance."

Customer Service

November 28, 2017

5  out of  5 rating by Customer Service
"Russel did some business with us a few months back, and the deal itself did not pan out. That being said, Russel was nothing but kind, courteous and professional when working with us to get the issues resolved. And we appreciate it! 5 stars without a doubt!"

Dustin Kwok

June 30, 2017

5  out of  5 rating by Dustin Kwok
"Mr. Russel Williams is awesome. He helped a friend of mine who moved up to Oregon with his insurance policies. Not only did he explain everything, he also went out of his way to meet him at his work since he wasn't able to get into the office during business hours. I would definitely refer to Mr. Williams again!"