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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Ted Hall

Ted Hall

August 15, 2026

5  out of  5
rating by Ted Hall
"Fiona at Russel Williams was a tremendous help to me in figuring. out what I had done with an old refund check that I lost track of. Great, friendly customer service. Would definitely recommend Russel Williams agency to others."
We responded:
"Thank you, Ted! I'm glad Fiona was able to assist you with your refund check. We appreciate your recommendation and are happy to have provided you with friendly service. Let us know if we can help with anything else!"
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Brendan Verbitsky

August 13, 2026

5  out of  5
rating by Brendan Verbitsky
"Very kind and professional staff."
We responded:
"Thank you, Brendan! I'm happy to hear that you found our staff kind and professional. We strive to provide the best service possible. Let us know if we can help with anything else!"
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matt foehringer

August 4, 2026

5  out of  5
rating by matt foehringer
"Fast and friendly service always."
We responded:
"Matt, thank you for taking the time to leave us a review! I'm happy to hear that you find our service both fast and friendly. We strive to make every interaction a positive one. Let us know if we can help with anything else!"
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Pauline Ek

July 29, 2026

5  out of  5
rating by Pauline Ek
"Great communication and follow through. Fiona helped me through a rough time."
We responded:
"Pauline, thank you for taking the time to leave us a review! I'm happy to hear that Fiona was able to support you during a challenging time. We strive to provide excellent communication and follow-through for all our customers. Feel free to reach out if you need anything else!"
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Angel Guerrero

July 18, 2026

5  out of  5
rating by Angel Guerrero
"Nomás les quiero dejar saber que la a gente Susan de State Farm fue muy amable en haberme ayudado agarrar Aseguranza de vida para dejar protegido a mi niño. Estoy muy contento con su ayuda y su buen trato Y aparte también me ayudó a agarrar Aseguranza de carros para mi compañía"
We responded:
"¡Gracias por tu reseña, Angel! Me alegra saber que Susan pudo ayudarte con el seguro de vida y de autos para tu compañía. Nos enorgullece ofrecer un servicio amable y útil. Estamos aquí para lo que necesites. ¡Gracias por confiar en nosotros!"
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Jenny Cook

July 13, 2026

4  out of  5
rating by Jenny Cook
"We had a policy billing issue that arose with an incorrect overcharge. Russel’s team promptly responded to my query and worked quickly to resolve the issue. They were professional and provided good customer service and follow up."
We responded:
"What wonderful feedback, Jenny! Addressing your concerns efficiently is a high priority for our team, and I am so glad our prompt attention and clear communication turned a frustrating situation into a positive experience. Thank you for shining a light on our team's dedication."
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Taylor Jones

July 6, 2026

5  out of  5
rating by Taylor Jones
"I just recently switched over to State Farm. Peyton did a great job at reviewing what I had and was able to get me better coverage for a lower price. Tiffany scheduled a review with me right before the holiday weekend. Called on time! She was not only friendly but very knowledgeable. Made me feel like I was in great hands"
We responded:
"Thank you, Taylor, for taking the time to leave us a review! I'm happy to hear that Peyton and Tiffany were able to assist you with your coverage and make the transition smooth. It's great to know you felt well taken care of. We're always here if you need anything else!"
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Scott Etheredge

July 1, 2026

5  out of  5
rating by Scott Etheredge
"As a long-time happy customer of State Farm, I never paid much attention to their "Like a good neighbor, State Farm is there." tagline. However, and as corny as it may sound, Tiffany of the West Linn, Oregon office made me feel like a good friend was there for me. Tiffany was very knowledgeable, patient, and most importantly, just a nice person to deal with. Beyond her in-depth yet easy-to-understand answers to all my questions, Tiffany had clearly carefully reviewed my policy before our call. I concluded at call's end that I am (still) well covered by State Farm and by Tiffany, a great "brand ambassador"."
We responded:
"Scott, thank you for taking the time to leave us a review! I'm really happy to hear that Tiffany made you feel so supported and valued. It's great to know that her knowledge and friendly approach left such a positive impression. We're glad to have you as part of our State Farm family. Let us know if we can help with anything else!"
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Haley Norton

June 16, 2026

5  out of  5
rating by Haley Norton
"I just switched to State Farm and Emma was so easy and chill to work with. She was able to get me a way lower rate than progressive!"
We responded:
"Haley, thank you for taking the time to leave us a review! I'm glad your switch to State Farm was smooth and that we could offer you a better rate. Don't hesitate to reach out if you need anything!"
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Sonic Mutent

June 16, 2026

5  out of  5
rating by Sonic Mutent
"Thank you David you rock"
We responded:
"Thank you for your review! I'm happy to know you had a great experience. Let us know if we can help with anything else!"
Profile photo of Kelly Alston

Kelly Alston

June 10, 2026

5  out of  5
rating by Kelly Alston
"Amin is beyond awesome!

I have been unhappy with the customer service, and my lack of ability to get return communication, from my Goosehead Insurance Agents, who don’t know how to return phone calls.

Then, Amin came along! He is the epitome of high quality customer service. His follow through is exceptional, his command of insurance options is on point, and his personality is A+.

It was a pleasure to change my policies to State Farm. I highly recommend this office and Amin 😊"
We responded:
"Welcome to our State Farm family, Kelly! It is incredibly frustrating to deal with unreturned phone calls, so it makes me very proud to hear that Amin turned your experience around completely. He truly prides himself on his exceptional follow-through, deep knowledge of insurance options, and welcoming personality. Thank you so much for this glowing recommendation of Amin and our West Linn office. We are honored to have you with us!"
Profile photo of Sandra Yates

Sandra Yates

June 10, 2026

5  out of  5
rating by Sandra Yates
"Everyone at this office is so friendly and helpful, I always have a good experience working with them!"
We responded:
"Sandra, thank you for taking the time to leave us a review! I'm happy to hear that you always have a good experience with our team. We strive to be friendly and helpful, and it's great to know we're meeting your expectations. We're always happy to help if anything comes up."
Profile photo of Daniel Kyllo

Daniel Kyllo

June 3, 2026

5  out of  5
rating by Daniel Kyllo
"Lewis was awesome and helped me immensely in finding the best quote for my very abnormal situation.👌 ace performance for this gentleman i cant stress it enough. He was friendly helpful and willing to conversation to fill in any waiting time."
We responded:
"Thank you, Daniel, for taking the time to leave us a review! I'm really happy to hear that you received such great assistance with your unique situation. It's wonderful to know the process was smooth and enjoyable for you. We're always here if you need anything else!"
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Edin Rodriguez

May 15, 2026

5  out of  5
rating by Edin Rodriguez
"Miss Orosco atencion de primera 10 de 10 amabilidad ,carisma , y profesionalismo la caracterizan !!!! Gracias por su ayuda!!!"
We responded:
"Thank you, Edin Rodriguez! I'm grateful for your 5-star rating. It's wonderful to know you're satisfied with our service. If you have any questions or need further assistance, feel free to reach out anytime. Thanks for choosing us!"
Profile photo of Rian Othus

Rian Othus

May 6, 2026

5  out of  5
rating by Rian Othus
"Colby saved me from an embarrassing potential situation, made sure I got my insurance figured out, and is easy to talk to. Good agents here."
We responded:
"Thank you, Rian! I'm glad to know you had a positive experience with our team and found the process smooth. We strive to offer excellent service and approachable support. If there's anything more we can do for you, just let us know!"
Profile photo of CJ Lucas

CJ Lucas

April 30, 2026

5  out of  5
rating by CJ Lucas
"Fiona was fabulous! Very professional and kind."
We responded:
"Thank you, CJ Lucas! I'm happy to hear that Fiona provided you with such professional and kind service. We appreciate your feedback and are here to help with any insurance needs you may have. Let us know if there's anything else we can assist you with!"
Profile photo of Randy Hartman

Randy Hartman

April 23, 2026

5  out of  5
rating by Randy Hartman
"I have been with State Farm Insurance for over 30 years, I went in to update my policies With Tiffany and had the best experience I've ever had with an insurance agent, not only did she figure out that my out building had never been insured for the past 8 years, she showed me how to lower my car insurance. Tiffany was helpful, knowledgeable, and cheerful, an absolute joy to work with. With staff like this I will be staying with State Farm for another 30 years."
We responded:
"Thank you, Randy, for your wonderful feedback! I'm so happy to hear about your positive experience with Tiffany. Her dedication to ensuring your needs are met and finding ways to improve your coverage is truly appreciated. We're grateful for your loyalty over the years and look forward to serving you for many more. If you have any questions or need further assistance, feel free to reach out!"
Profile photo of Jeannie Shye

Jeannie Shye

April 20, 2026

5  out of  5
rating by Jeannie Shye
"Prompt and caring. All my questions and concerns were answered timely and with a desire to help learn the ins and outs of a insurance as a First Time homeowner. Thank you Andy,Tiffany, and Russ Williams Team"
We responded:
"Thank you, Jeannie, for sharing your experience! I'm glad to know that Ashley and our team were able to assist you promptly and address all your questions as a first-time homeowner. We’re here to help with any future needs or inquiries you may have."
Profile photo of Louann S

Louann S

April 16, 2026

2  out of  5
rating by Louann S
"I recently left this agency after having a disappointing experience. I was transferred here, a few years back, after my agent retired. I had been with State Farm for almost 40 years.
I have had many issues with them, over the years, including poor communication and disorganization. It often took multiple follow-ups just to get a response.
There is a review on here from 2025 that pretty much sums up my experience as well.
Overall, the service fell well short of my expectations, particularly given my long-term loyalty. I would recommend looking elsewhere if you value responsiveness and clear communication."
We responded:
"Hey Lori, thank you for taking time to leave us a review. So we can get better. We’re genuinely sorry you had a bad experience with our office and we missed the mark. Our office policy has always been to respond by end of day and that didn’t happen in your case. We have reviewed the break down in our systems and hopefully corrected the error. It has always been a pleasure working with you and wish you all the best."
Profile photo of Ricardo Aguilar

Ricardo Aguilar

April 15, 2026

5  out of  5
rating by Ricardo Aguilar
"Thanks Griscelda and Tate!"
We responded:
"Thank you, Ricardo! I'm glad our team provided you with great service. We appreciate your feedback and look forward to assisting you with any insurance needs. Let us know if there's anything else we can do for you!"
Profile photo of Ken Majors

Ken Majors

March 24, 2026

5  out of  5
rating by Ken Majors
"Tiffany Dabe was absolutely wonderful. She navigated a challenging insurance issue for me, with extreme patients and educated me on the complexities of the insurance landscape. I recomend Tiffany and the Russel Williams Group to everyone. I cannot thank Tiffany enough for her dedication and patients in assisting me.
Ken Majors"
We responded:
"Thank you, Ken! I'm glad to know you had a positive experience with our team. We appreciate your recommendation and are always here to help with any insurance needs. Let us know if there's anything else we can do for you!"
Profile photo of Cyrus Radfar (Cy)

Cyrus Radfar (Cy)

March 13, 2026

1  out of  5
rating by Cyrus Radfar (Cy)
"tldr; find a different firm.

The firm failed to manage plans as per our conversations then billed me incorrectly. I wouldn't allow them to charge for it. They refused to respond to the dispute simply demanding payment and threatening collections. It was only < 3% of my total yearly spend and they chose to lose all my business.

I can't recommend working with them given the number of options out there.

Insurance is a commodity -- don't work with them."
We responded:
"Hey Cyrus, we always appreciate feedback. Unfortunately, there wasn't much we could do for your situation. We cannot backdate cancellations to simply remove a billed amount nor can we remove an amount due for coverage that was requested. If we had made an error we would absolutely own it and fix it, but we don't have any control over billing disputes because you don't want to pay. I'm sorry you felt compelled to leave us a negative review and wish you the best in your insurance journey."
Profile photo of Cynthia Rose

Cynthia Rose

January 29, 2026

5  out of  5
rating by Cynthia Rose
"Friendly service. Thorough assessment of insurance needs and asset liability. Clear explanations of all services/policies provided. Considerable savings for better coverage. Very satisfied ."
We responded:
"Thank you for your review, Cynthia! I'm glad to hear that you appreciated the friendly service and thorough assessment of your insurance needs. It's wonderful to know that you found the explanations clear and that we could help you achieve better coverage with savings. If you have any more questions or need further assistance, feel free to reach out anytime!"
Profile photo of Jaime Barajas

Jaime Barajas

January 21, 2026

5  out of  5
rating by Jaime Barajas
"Muy bien servicio el mejor y MaryLou hizo un estupendo trabajo y apoyo con migo"
We responded:
"¡Gracias, Jaime! Me alegra mucho que estés satisfecho con nuestro servicio. MaryLou es una gran parte de nuestro equipo y siempre está lista para ayudar. Si necesitas algo más, no dudes en contactarnos. ¡Estamos aquí para ti!"
Profile photo of Matthew Graybeal

Matthew Graybeal

December 3, 2025

5  out of  5
rating by Matthew Graybeal
"Russel Williams Agency makes my insurance needs easy to obtain and understand, at an excellent value and with support staff that is absolutely next level.

Customer service is very important to me and Russel's employees are absolutely top notch.

Fiona has always been available whenever I have made an inquiry. She's always ready to answer any and all of my questions with a deep understanding of the products and services that are offered. Thank you so much Fiona you make this agency shine!

Joseph also recently helped me better understand some home and auto policy questions I had and even managed to save me hundreds of dollars in the process along with getting me better coverage. Now that's service.

Thank you to everyone at this agency you have made my insurance simple, thorough and an excellent value across the board. Highest recommendations!"
We responded:
"Matthew, thank you for your fantastic feedback! I'm glad to hear that our team, especially Fiona and Joseph, have been able to assist you so effectively. It's wonderful that they could provide clarity and savings on your policies. We aim to make your insurance experience as seamless and valuable as possible. If you ever have more questions or need assistance, feel free to reach out anytime!"