State Farm® Insurance Agent Russel Williams

"UPDATED 2025-02-17: 2 stars → 1 star. ORIGINAL REVIEW: I recently canceled my coverage with Russel William's State Farm office after nearly 15 years (during which there were multiple agent changes, Russel Williams was only the last few years). My decision was based on two main reasons: 1) Cost: Progressive offered significantly lower rates. 2) Poor Customer Service & Disorganization: My experience with this office has been consistently frustrating due to their lack of organization. They often had no record of important phone conversations, even when I was assured changes had been made. Some examples: - When I left the country for a year, I requested that my car insurance remain in "parked" status until I called to restart it. Despite this, my coverage was automatically restored prematurely, forcing me to contact them from overseas to correct the mistake. - After filing a windshield repair claim, I was told that someone would find a repair shop and call me back. Fifteen minutes later, I received a call from a repair shop that claimed to have been given my information by State Farm, so I scheduled an appointment. Another fifteen minutes after that, State Farm called me back with a list of repair shops--supposedly unaware that one had already contacted me. I have no idea how the repair shop got my number, and supposedly neither did State Farm, but I don't see how else the shop would have found out that quickly. There was no police report filed, no third-party involvement, and I hadn't contacted any repair shops myself. The only entity I spoke with was State Farm, so the fact that a shop called me before State Farm even followed up suggests they shared my information without telling me. - A week after canceling my policy, I started receiving overdue bill notices. When I inquired, I was told, "I don’t have a record of your cancellation request, which is why I sent a bill reminder." This pattern of lost records and miscommunications was not an isolated incident--it happened repeatedly. If they can’t keep track of basic policy changes and customer requests, how can they be trusted to handle a critical claim after an accident? I cannot recommend this office to anyone looking for reliable service. UPDATE 2025-02-17: After writing this review my renter's insurance policy was reinstated not only without my consent and without me receiving any communication, but against my direct instructions. I then started receiving bills for this reinstated policy. I went into the office in person and complained. After receiving another erroneous bill via email, my cancellation was finally processed and State Farm seems to be leaving me alone. The business' response to my review does not in any way reflect the experience I had. My problems were not addressed promptly, or at all for that matter. Some things may not be able to be controlled "at the office level", but it seems to me that all of my complaints are exactly the kind of things that can and should be controlled at the office level."

"Gracias a Bruno Es muy buen Agente de aseguranza busca lo que tu Compania nececita te explica muy bien Execelente cervicio 100% recomendado"

"Prompt and caring. All my questions and concerns were answered timely and with a desire to help learn the ins and outs of a insurance as a First Time homeowner. Thank you Ashley and Russ Williams Team"

"Excellent service, they helped me with all my doubts and supported me at all times with all the steps to follow to be able to contract my insurance both personal and my company .. Bruno was a great support, being bilingual it was the best since we were able to communicate in a better way .. very happy with the service .. I would recommend it a thousand times .. thank you Bruno for your help ..."

"We would like to say that as clients of State Farm Insurance, we feel very grateful for the treatment received by Bruno he has been very helpful and has provided all the information we needed to become clients of State Farm. Bruno has demonstrated amazing customer service! Ana & Armando Gomez"

"Como clientes de State Farm Insurance.nos sentimos muy agradecidos por el trato recibido por nuestro Agente Bruno Lión,a sido muy profesional y responsable con toda la información que hemos necesitado,estamos contentos con el y quisieramos tenerlo siempre como nuestro Agente de seguros de Autos. Att: Modesto Paredes"

"Bruno Lion helped both me and my parents switch from GEICO. He was super patient with me and my timeline. He also was super great in explaining things to not only me and my husband but also my parents who only speak Spanish. Truly super grateful for Bruno for helping me and my family."

"I worked with Bruno and really enjoy it. Bruno always took his time and went extra to go over all my needs. Even after hours. Would strongly recommend on using him."

"Bruno lion is an incredible agent who helped my business switch over to State Farm and from then he has been nothing but resourceful, respectful, and attentive. He is definitely someone you can trust to get things done."

"After being with gieco for 10 years. Mr Bruno help do the switch with state farm in the middle of the day while i was at work doing Construction on a whim. I highly recommend them since my focus directed at him when i wasn't looking for insurance at the moment he sat down and explained everything when it comes to Liabilities and compared other insurance Policies to theres and. My Conclusion is They have better coverage opportunities at fair prices. And I will be expanding my coverage not only on auto insurance but other life coverages as well on a later date."

"Bruno fue un agente muy profesional al ayudarme con mi póliza estoy muy satisfecho con el servicio que me brindo"

"Bruno was nothing short of amazing on helping with my insurance both personal and business. Would highly recommend him to anyone!!"

"I want to express my gratitude for the exceptional assistance I received from Fiona at the West Linn office. She was incredibly helpful in guiding me through the renewal of my business policy, ensuring the process was smooth and worry-free."

"Russell is amazing. He is very professional, generous with his time and always listens to my concerns. He is willing to help in any way and offer good advice and great service. I appreciate working with State Farm and Russell."

"Le doy gracias a susan que fue muy paciente y me enseñó cómo manejar mi aseguranza"

"Fiona is an amazing agent! She always on top of our accounts and keeps us insured. Always providing services with a smile truly the best agent we've had to handle our business and personal needs."

"Both Peyton Tooze and Russel Williams in West Linn office were very professional and helpful with all my issues and questions. I moved from Alaska last year and have been with State Farm in Oregon since then. I’ve been very pleased and happy with their service and communication. They honestly earned my gratitude and recommendation. I will definitely stay with Statefarm."

"Moises was very attentive and helpful in helping me find the right policy for my homeowners insurance. Will definitely be reaching out for future policies."

"I worked with Peyton at Russel Williams office to add to youngest son onto my policy and they were beyond helpful with all my questions and concerns. I have been with State Farm since 1993 and would recommend always."

"Super friendly and many options Garret mentioned to me , excellent customer service and he help me fast and quickly"

"Muy complacido con el servicio brindado por la Sra. Susan Navarro. Fue muy clara, precisa y muy servicial... muy atenta. 5 estrellas"

"Garrett is an awesome agent! Seriously the best insurance company/agent experience my fiance and I have had. Man deserves top wage for his efforts and kindness"

"I have been with State Farm for years and have always received excellent response to my questions and insurance needs. Fiona recently helped me change my policies when I moved into an apartment."

"We’ve been with Russel Williams State Farm for years. It doesn’t matter who we work with when we call in with questions or needed updates. We always get great service and appreciate that! Most recent was Fiona to assist in updating a car change. Quick, easy, friendly! Thank you!!!"

"Great service with Fiona!! Quick, efficient, friendly!!! Thanks, Fiona!"